Den her e-bog er til dig, som gerne vil være skarp til at lave kold kanvas og lukke en kunde i telefonen.
Tonalitet
Som telefonsælger har du ikke muligheden for at se kunden i øjnene, når du skal præsentere dit produkt/service og det er her tonaliteten træder i kraft. Man siger, at man har 3-5 sekunder for at fange kundens interesse. Det betyder ikke, at du skal nå at fortælle alt hvad du kan på 3-5 sekunder, men derimod at når du præsenterer dig, at man kan høre, at du brænder for at det her opkald lykkedes.
En væsentlig faktor er, at man som kunde ikke skal have opfattelsen af, at du læser op fra et script, som du har læst igennem 50 gange og har indøvet så meget, at det bliver alt for monotont. Kan man derimod høre, at du har styr på samtalen og ikke er tøvende, så er du rigtig godt på vej.
Du skal være medlem for at kunne læse resten af e-bogen og få alle vores salgschefs guldkorn.
Bliv medlem eller log ind.
We're no strangers to love You know the rules and so do I A full commitment's what I'm thinking of You wouldn't get this from any other guy
I just wanna tell you how I'm feeling Gotta make you understand
- Never gonna give you up
- Never gonna let you down
- Never gonna run around and desert you
- Never gonna make you cry
- Never gonna say goodbye
- Never gonna tell a lie and hurt you
We've known each other for so long Your heart's been aching, but you're too shy to say it Inside, we both know what's been going on We know the game, and we're gonna play it
And if you ask me how I'm feeling Don't tell me you're too blind to see
Chorus
- Never gonna give you up
- Never gonna let you down
- Never gonna run around and desert you
- Never gonna make you cry
- Never gonna say goodbye
- Never gonna tell a lie and hurt you
Ooh (Give you up) Ooh-ooh (Give you up) Ooh-ooh Never gonna give, never gonna give (Give you up) Ooh-ooh Never gonna give, never gonna give (Give you up)
We've known each other for so long Your heart's been aching, but you're too shy to say it Inside, we both know what's been going on We know the game, and we're gonna play it
I just wanna tell you how I'm feeling Gotta make you understand
- Never gonna give you up
- Never gonna let you down
- Never gonna run around and desert you
- Never gonna make you cry
- Never gonna say goodbye
- Never gonna tell a lie and hurt you
Nice try